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Company Statement

In 2007, Solar Freeze recognized the increasing demand for energy-efficient DC appliances and embarked on designing and developing their initial range of off-grid solar appliances. To ensure efficient production and assembly, Solar Freeze formed a partnership with an overseas company to manage manufacturing. 

 

However, over time, Solar Freeze encountered numerous challenges with overseas manufacturing. These challenges ranged from unauthorized modifications to the final product to inconsistent production runs, resulting in unnecessary frustrations and liabilities. By 2015, Solar Freeze faced a critical decision: either abandon the entire venture or shift towards domestic manufacturing. After careful consideration, Solar Freeze determined that domestic manufacturing offered a more favorable solution.

 

With over 30 years of combined refrigeration expertise, Solar Freeze has taken the manufacturing process in-house at a state-of-the-art facility near Lagrange, Indiana. This strategic decision has not only led to a remarkable enhancement in quality but also resulted in a significant boost in energy efficiency. Our domestically manufactured units now surpass our previous imported models by achieving a remarkable 30-40% improvement in energy efficiency.

 

As a family-owned company, Solar Freeze values and embraces clean earth practices and zero waste management. We are committed to minimizing our environmental impact and promoting sustainability. Join us in our mission for a greener future.

Mission Statement

Empowering Sustainable Living with Energy-Efficient Appliances

At Solar Freeze, we believe that home appliances should be energy-efficient and built to last. Our appliances are designed to operate on minimal amounts of renewable energy, reducing your carbon footprint. Say goodbye to premature replacements and landfill waste. Choose Solar Freeze for appliances that are both sustainable and durable.

SunStar vs Competitors:

100% Made in America - Most competitors claim to be ‘made in the USA’, but actually buy their refrigerator or freezer from China. Choose Genuine American Craftsmanship - While Competitors Cut Corners, We Proudly Design and Manufacture Every Inch of Our Refrigerators and Freezers in the USA.

Quality – Superior Build Quality and Rigorous Quality Control. Our Appliances Undergo 24 Hours of Rigorous Testing to Ensure Unparalleled Performance."

Efficiency – Unleash the Power of Innovation - SunStar Appliances Feature the Exclusive Keota DC Compressor, Precision-Sized for Rapid Cooling at Start-up. Combined with Ultra-Thick Polyurethane Wall and Door Insulation, Our Appliances Achieve Unmatched Super-Efficiency.

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SunStar Vs Conventional Household AC models:

No inverter required! – Embrace the Freedom of Solar-Powered Living - SunStar Appliances Operate Seamlessly on Solar and DC Systems. With Intelligent Auto-Detection, they effortlessly adapt to 12v or 24v Battery Banks, empowering you with Efficiency and Flexibility.

Basic design – Uncompromising Focus on Efficiency and Reliability - SunStar Appliances Prioritize What Matters Most: Cooling and Freezing Food. By Eliminating Water Dispensers, Automatic Ice Makers, Touch Screens, WiFi, and Bluetooth, We Ensure a Streamlined Design with High-Quality Components. Experience the Perfect Balance of Simplicity, Efficiency, and Unparalleled Reliability!

Efficiency – Escape the Ordinary, Embrace Unmatched Reliability and Energy Efficiency - While Modern Conventional Appliances Cut Corners to Lower Costs, SunStar Rises Above the Rest. With a Singular Focus on Reliability and Energy Efficiency, Every Element of SunStar Appliances is Crafted to Perfection. Experience the Pinnacle of Dependability and Efficiency in Every Moment with SunStar, Setting New Standards for Appliance Excellence.

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Sunstar   FAQs

Does SunStar  offer warranty and after-sales support?

Yes, Solar Freeze as the mfg of SunStar offers warranty coverage for their products. This warranty provides assurance to customers regarding the quality and performance of the appliances. Additionally, we often provide comprehensive after-sales support, including technical assistance, troubleshooting guidance, and spare parts availability.

SunStar  Warranty Policy:

Warranty Coverage:

Our solar freezers and refrigerators are covered by a limited warranty against defects in materials and workmanship.
The warranty period begins from the date of purchase and extends for a specified duration, typically stated in years.


Warranty Services:

In the event of a defect covered by the warranty, we will, at our discretion, repair or replace the defective product or its components.
The repair or replacement will be performed using new or refurbished parts of equal or superior quality.


Warranty Exclusions:

The warranty does not cover damages resulting from misuse, accidents, improper installation, unauthorized modifications, or negligence.
Damages caused by natural disasters, power surges, or acts of God are not covered under the warranty.
Consumable parts, such as light bulbs or batteries, are also not covered by the warranty.


Warranty Claim Process:

To initiate a warranty claim, customers must provide the model #, serial# of the unit along with proof of purchase, including the date and place of purchase.
Customers should contact our customer service department through the designated channels to report the issue and receive further instructions.


Warranty Limitations:

The warranty is applicable only to the original purchaser and is non-transferable.
Any repairs or modifications performed by unauthorized service providers may void the warranty.
The warranty does not cover any incidental or consequential damages arising from the use of our solar freezers and refrigerators.



Limitation of Liability:

Our liability under the warranty is limited to the repair or replacement of the defective product or its components, as stated above.Warranty coverage does not cover any shipping expenses.
We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our solar freezers and refrigerators.

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