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MANUFACTURER POLICY

Shipping & Returns

SunStar Solar Appliance Manufacturer Policy:

  1. Quality Assurance:

    • We are committed to manufacturing solar appliances of the highest quality standards.

    • Our products undergo stringent quality control processes throughout the manufacturing cycle to ensure their reliability, performance, and durability.

  2. Compliance with Regulations:

    • We adhere to all relevant industry standards, certifications, and regulations governing the manufacturing of solar appliances.

    • Our manufacturing processes comply with environmental regulations to minimize our ecological impact.

  3. Continuous Improvement:

    • We constantly strive to improve our manufacturing processes, technologies, and product designs.

    • Feedback from customers, industry experts, and internal evaluations is valued and utilized to enhance the quality and efficiency of our solar appliances.

  4. Sustainability:

    • We prioritize sustainable manufacturing practices by optimizing energy consumption, minimizing waste generation, and promoting recycling initiatives.

    • Our goal is to reduce our carbon footprint and contribute to a greener and more sustainable future.

  5. Product Development and Innovation:

    • We invest in research and development efforts to innovate and introduce new solar appliances with advanced features and improved energy efficiency.

    • Our focus is on developing products that meet the evolving needs of customers while aligning with the latest technological advancements.

  6. Supply Chain Management:

    • We maintain strong relationships with our suppliers, ensuring the sourcing of high-quality components and materials that meet our specifications and sustainability criteria.

    • Ethical and responsible practices are followed throughout our supply chain, including fair treatment of workers and compliance with labor and human rights standards.

  7. Warranty and Support:

    • We offer comprehensive warranty coverage for our solar appliances, as detailed in our Solar Freezer and Refrigerator Warranty Policy.

    • Our customer support team is available to assist with inquiries, troubleshooting, and after-sales services to ensure customer satisfaction.

  8. Transparency and Communication:

    • We believe in transparent communication with our customers, partners, and stakeholders.

    • We provide accurate and reliable product information, technical specifications, and documentation to facilitate informed decision-making and promote transparency.

  9. Collaboration and Partnerships:

    • We actively seek collaborations and partnerships with like-minded organizations, industry experts, and research institutions to foster innovation, exchange knowledge, and drive the growth of the solar appliance industry.

How much is shipping?

Most shipping costs varies depends on delivery locations and shipments volumes. If you want an accurate shipping quote/s, kindly Contact us.

Estimated Shipping Times:

For quick and efficient processing, place your order before noon Eastern Time, and we'll strive to ship it within 48 hours on business days (Mon-Fri). Please note that stock availability plays a role, and larger items or those requiring pallet shipment may require additional time for processing.

Busy seasons and demands may affect this timeline. Feel free to contact us at (260) 499-4973, or email paul@solarfreezellc.com for an updated time frame if you require something urgently.

Standard shipping costs adhere to the following policy:

Our standard shipping costs offer applies to standard business addresses, which covers the majority of our customers. However, for residential or remote or farm or challenging locations such as mountainous areas, islands with limited access, or other hard-to-reach destinations, additional shipping costs may apply. We will contact you before shipping to discuss any potential charges. Please note that regions subject to surcharges include, but are not limited to, Alaska, Hawaii, and Colorado.

Larger items that require shipment on a pallet will be shipped using LTL (Less Than Truckload) shipping.

LTL (Less Than Truckload) is a shipping service designed for smaller freight quantities. It is offered by national parcel services and specialized logistics providers.

Curbside Freight Shipment Procedure
For most appliances, solar equipment, or larger shipment items, we utilize Dry van trucks or straight trucks for delivery, ensuring secure transportation. Our freight carriers are skilled in handling oversized and fragile items, guaranteeing safe and efficient delivery. Please review the following steps to understand our delivery service. Kindly note that these items cannot be shipped to P.O. Boxes.

1. Delivery Notification

Once your solar appliance is ready for shipment, you will receive a delivery notification via the contact information provided during the order placement.
2. Scheduling Delivery

The freight carrier will reach out to you to schedule a delivery appointment. Please ensure your contact information is accurate and accessible.
3. Curbside Delivery

On the scheduled delivery day, the freight carrier will deliver your solar appliance to the curbside of your designated shipping address.
Please note that curbside delivery means the delivery will be made to the nearest accessible point from the truck, such as the end of your driveway or the curb in front of your residence.
4. Offloading

It is your responsibility to offload the solar appliance from the delivery truck.
Please make necessary arrangements to have adequate manpower or equipment to safely and efficiently offload the appliance.
5. Inspection

Before signing the delivery receipt, carefully inspect the packaging and the solar appliance for any visible signs of damage.
If any damage is noticed, note it on the delivery receipt and immediately report it to the freight carrier.
6. Storage and Installation

After offloading, store the solar appliance in a safe and suitable location until you are ready for installation.
Follow the manufacturer's guidelines and instructions for proper installation to ensure optimal performance.
7. Customer Support

If you have any questions or concerns regarding the delivery, installation, or operation of your solar appliance, please contact our customer support team for assistance.

 

Things to do before accepting your delivery:

SunStar Appliance wants to make sure your order delivers on time, accurately, and damage free. So, we have some important information about receiving a new order.

We carefully inspect all orders before they leave our warehouse to ensure they are accurate and in perfect condition. If you haven’t received a shipping e-mail confirmation with tracking, and are curious about the status of your order, please let us know at any time by calling (260) 499-4973, or email paul@solarfreezellc.com

Here are important points to consider before accepting your delivery:

1. Inspect Packaging

Before accepting the delivery, carefully examine the packaging for any signs of damage or mishandling during transit.
If the packaging appears damaged, take photos as evidence before opening it.
2. Check Item Quantity and Description

Confirm that the delivered items match the quantity and description stated in your order.
3. Note Any Visible Damage

If you notice any visible damage to the packaging or the items themselves, note it on the delivery receipt before signing. It is crucial to document any damages to facilitate the claims process, if necessary.
4. Open and Inspect the Contents

After accepting the delivery, open the packaging and inspect the contents carefully. Check for any concealed damages or missing parts.
5. Retain Documentation

Keep all delivery-related documentation, including the delivery receipt, packing slips, and any additional paperwork provided.

If your order arrives damaged, please follow these steps:

1. Document the Damage

Take clear photos or videos of the damaged packaging and items. Make sure to capture any visible damage from different angles.
2. Note the Details

Write down a detailed description of the damage, including any specific areas or parts affected.
3. Contact the Seller or Retailer (Dealer or Distributor)

Reach out to the seller or retailer from whom you made the purchase. Notify them about the damage and provide them with the documentation and description you gathered. So Seller can contact the manufacturer.
4. Review Return or Exchange Policy

Check the return or exchange policy of the seller or retailer to understand the procedures and requirements for damaged item claims.
5. Follow Instructions

The seller or retailer may provide specific instructions on how to proceed. Follow their guidance regarding filing a claim, returning the damaged items, or requesting a replacement.
6. Submit Claim or Return Request

If required, submit a claim or return request as per the instructions provided. Include all the necessary documentation and information to support your case.
7. Maintain Communication

Stay in touch with the seller or retailer throughout the process. Keep records of all communication, including dates, names of representatives, and important details discussed.
8. Cooperate with Investigation

If the seller or retailer needs to investigate the damage or file an insurance claim, cooperate fully by providing any additional information or documentation requested.
9. Seek Resolution

Work with the seller or retailer to find a suitable resolution, such as a refund, replacement, or repair, based on their policies and the extent of the damage.
Remember, it is important to act promptly and follow the specific instructions provided by the seller or retailer. They will guide you through the process and help resolve the issue to ensure your satisfaction with the purchase.

Please note that concealed damage must be reported within 24 hours of receipt. If you notice any damage to a part that was not initially visible during the initial inspection, please take photos and contact us immediately. Waiting longer than 24 hours may result in the denial of a concealed damage claim. Your prompt inspection upon delivery is crucial to ensure a successful resolution.

Online Ordering Policy

Online Manufacturing Policy:

1. Ordering Process

Our online manufacturing platform allows you to conveniently place orders for our products. But prices won't be available online and you won't be able to pay right away, you will have to contact our Customer Sales Support to get price lists and make a payment.
Select the desired product(s), customize specifications if applicable, and proceed to the checkout process so we can process your order/s.
2. Product Customization

If needs product customization, kindly directly contact our Sales Support.
3. Order Confirmation

After placing your order online, you will receive an order confirmation via email or through the online platform. And someone from SunStar Sales Support will call you to process your online order/s. Take note that order/s are not finalized until we received the payment/s.
The final order confirmation will include details such as order number, product(s) ordered, pricing, and shipping information which you will receive the final invoice via email.
4. Production Timeline

Once your final order is confirmed, our manufacturer will email you about the production timeline may vary depending on the complexity of the product and current order volume.
We strive to provide estimated production timelines, but please note that unforeseen circumstances may cause delays. We will communicate any significant changes to you promptly.
5. Quality Assurance

Each product undergoes a rigorous quality assurance process to ensure it meets our standards before shipment. We strive for excellence in craftsmanship and attention to detail to deliver a high-quality product.
6. Shipment and Delivery

Once the manufacturing process is complete, your order will be prepared for shipment. We work with trusted shipping partners to deliver your order safely and efficiently. Shipping options and estimated delivery times will be communicated to you during the checkout process.
7. Communication and Updates

We will provide regular updates on the status of your order, including production progress and tracking information once it is available. You can contact our customer support team for any questions or concerns regarding your order.
8. Returns and Exchanges

Our return and exchange policy may vary depending on the nature of the product and customization options.
Please review the specific return and exchange policy provided during the ordering process. We aim to address any issues or concerns regarding product defects or errors promptly and to your satisfaction.
9. Customer Support

We are committed to providing excellent customer support throughout your online manufacturing experience. If you have any inquiries, feedback, or need assistance, our customer support team is available to help.

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